Refund and Returns Policy

At Pure Desi, we are committed to providing our customers with high-quality organic products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return and refund policy for all items purchased from our online store.

• You can return items within 30 days from the date of delivery.
• The product must be in its original, unused condition with all packaging intact.
• To initiate a return, please contact us at cs@puredesi.pk with your order details.

• Contact Us: Reach out to our customer support team within 30 days of receiving your order.
• Return Authorization: We will provide you with a return authorization and instructions on how to return the product.
• Ship the Item Back: Return the product to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• Once we receive the returned product and confirm that it meets our return conditions, we will process a full refund to your original payment method.
• Refunds will be issued within 7-10 business days after the return has been processed.

• We cannot accept returns on products that have been opened or used, unless the item is damaged or defective.
• Sale or discounted items are also non-returnable.

At Pure Desi, we value your satisfaction and strive to ensure a smooth and easy shopping experience. If you have any questions about our return or refund policy, please don’t hesitate to contact us.